FAQ

· How can I keep track of the current state of my order?

Kinkiking will keep you informed about the current state of your order via e-mail. At the same time, if you access the web page and log-in you will then be able to keep track of your order in the sub menu “My Account” and clicking where it says “View my order history”. There you will be able to keep track of your order at any given moment. You can also consult your personal history of previous orders.

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· What shipping options are available to me?

All our shipments are made using the Post Office service and basically there are two shipping options:

 

1. Registered post.

 

2. Urgent registered post.

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· How much will shipping cost me?

The cost of delivery depends on the weight of the packet and its country of destination. When you place an order, once you have introduced your delivery address a screen will appear where you will be able to choose the shipping arrangements that you require and you will then be informed about the costs.

 

Remember that depending on your country of residence, additional customs duty may have to be paid. The government of your country and NOT kinkiking are the recipients of these tax payments. For more information on this matter, consult your local customs and excise offices.

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· When will my order arrive?

The delivery times depend on where it is being sent and the shipping arrangements you have chosen. In theory, the estimated times are the following:

 

Registered post:

 

- Spain, 5 working days.

 

- Europe, (including Greenland) between 5 and 10 working days.

 

- Outside Europe, from 3 to 4 weeks (depending on the country).

 

Urgent registered post:

 

- Spain, 2 working days.

 

- Europe (Greenland included) about 4 working days.

 

- Outside Europe, from 1 to 2 weeks (depending on the country).

 

 

The delivery process will commence on the first working day after the order has been placed. Once the product has left our warehouse, we ourselves keep track of the product, but the product itself is in the hands of the Post Office service which means that delivery times can never be exact.

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· In which countries do you offer your service?

At the moment of purchasing, when you provide your shipping information there is a scroll down menu on which a full list of countries is displayed. If your country doesn’t appear on the list then we don’t ship there.

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